Last updated: October 2025

1. General Information

This website is owned and operated by MSV Plumbing Services (“we”, “our”, “us”).
By accessing or using this website, you agree to be bound by the following Terms and Conditions.
If you do not agree, please do not use this site or our services.

2. Services

MSV Plumbing Services provides plumbing-related work within the Brisbane area, including:

Blocked drain cleaning

Hot water system installation and repair

General plumbing maintenance, leaks, and fixture replacements

All services are subject to availability, assessment, and confirmation by our licensed plumbers.

3. Quotes and Pricing

Quotes provided through our online form, email, or over the phone are estimates only and may vary after site inspection.

Final pricing depends on the nature of the job, materials required, and time involved.

Any additional costs will be communicated and agreed upon before extra work begins.

4. Booking and Cancellations

We aim to arrive at the scheduled appointment time; however, delays may occur due to traffic, emergencies, or unforeseen circumstances.

If you need to cancel or reschedule, please contact us at least 24 hours in advance.

Repeated cancellations or missed appointments may incur a call-out fee.

5. Payments

Payment is due upon completion of work unless otherwise agreed in writing.

We accept payment via cash, EFT, or other methods as specified on the invoice.

Invoices not paid within the stated timeframe may attract late payment fees.

6. Warranty and Workmanship

All work is carried out by qualified tradespeople in accordance with Australian plumbing standards.

MSV Plumbing Services offers a 12-month workmanship warranty unless otherwise stated.

Manufacturer warranties apply to materials and fixtures installed, subject to their terms and conditions.

7. Liability Disclaimer

While we take all reasonable care during our work, MSV Plumbing Services is not liable for:

Pre-existing damage or defects to your plumbing system.

Consequential losses, property damage, or business interruptions arising from plumbing issues.

Any damage caused by misuse, neglect, or alteration after our service.

Customers are responsible for ensuring safe access to the work area and disclosure of any known plumbing issues.

8. Website Use

Information provided on this website is for general informational purposes only.

We make no guarantees regarding the accuracy or completeness of the content.

We are not responsible for any loss or damage resulting from reliance on information contained on this site.

9. Privacy

When you submit information through our quote form, phone, or email, you consent to us collecting and using your details solely for the purpose of responding to your enquiry or completing plumbing work.
We do not share or sell your personal sensitive data to third parties.

10. Contact Information

For any questions regarding these Terms or our services, please contact:

MSV Plumbing Services
📍 Brisbane, QLD, Australia
📞 0450 705 508
📧 [email protected]