Last updated: October 2025

1. Introduction

MSV Plumbing Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website or contact us for plumbing services.

2. Information We Collect

We may collect the following information when you interact with our website or services:

Your name, phone number, email address, and suburb (when you submit a quote or enquiry form)

Details about your plumbing issue or service request

Any additional information you choose to provide

We do not collect sensitive personal information or payment details through this website.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiry or quote request

Provide plumbing services and communicate with you about your booking

Send invoices or receipts where required

Improve our customer service and website performance

We do not sell, rent, or trade your personal information with third parties.

4. Sharing Your Information

We may share your details only when necessary to:

Deliver plumbing services (e.g., sharing your address with a licensed plumber attending your job)

Comply with legal obligations or protect our legal rights

All third-party providers we work with (such as hosting or email services) handle data in accordance with Australian privacy standards.

5. Website Data & Cookies

Our website may use cookies or basic analytics tools to improve functionality and understand visitor behavior.
These tools collect non-personal data, such as device type, browser, and page views. You can disable cookies in your browser settings at any time.

6. Data Security

We take reasonable steps to keep your personal information secure from misuse, loss, or unauthorized access.
However, please note that no method of online transmission or storage is completely secure.

7. Accessing or Updating Your Information

You can request access to the personal information we hold about you or ask for corrections by contacting us directly at:
📧 [email protected]
📞 0450 705 508

We aim to respond to all privacy-related requests within a reasonable timeframe.

8. Links to Other Websites

Our website may contain links to external websites.
We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies when visiting them.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or business changes.
Any updates will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
MSV Plumbing Services
📍 Brisbane, QLD, Australia
📧 [email protected]
📞 0450 705 508